Last updated: 26 July 2026
We want you to be completely happy with your compatible replacement parts. If something is not quite right, this page explains how returns, exchanges and refunds work at sunglassrevivers.com, a store operated by OPTIMEGO S.L.
1. At a glance
- 14 calendar days to change your mind from the day you receive your order, no questions asked.
- Items must be unused, in perfect condition and in their original packaging.
- Refunds go to your original payment method within 14 days at most after we receive and check the return.
- Our mistake — a wrong or defective item? We cover every cost.
- 3-year warranty against manufacturing defects on every part.
2. Right of withdrawal (14 days)
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. Simply let us know within that period by following the steps in section 4.
3. Condition of the products
For a return to be accepted, the items must be:
- unused and never fitted;
- in perfect condition;
- in their original packaging.
We cannot accept products that show signs of fitting, scratches or any other damage. Personalised products are excluded from the right of withdrawal.
4. How to request a return
- Write to [email protected] with your full name, your order number and the items you would like to return.
- We will reply with return instructions within 1–3 business days.
- Send the items back to us following those instructions.
- As soon as we receive and check the return, we process your refund or exchange.
5. Return costs
Return shipping is paid by the customer, unless the return is due to an error on our side or to a defective or incorrect product — in that case, we cover the full cost.
6. Refunds
Once we have received and checked the return, we issue the refund to the payment method you used for the purchase within 14 days at most — and usually much sooner.
7. Exchanges
Would you rather exchange than return? The process is exactly the same: write to [email protected] with your order number and tell us which item you would like instead.
8. Defective or incorrect product
If your order arrives defective or is not what you purchased, we will replace it or refund you and cover all the costs. Write to [email protected] with your order number and, if possible, a photo of the issue.
9. 3-year warranty against manufacturing defects
Our products are independently manufactured compatible replacement parts; they are not products of the frame brands. Every part is covered by a 3-year warranty from delivery against manufacturing defects (faults in the material, coating or finish), in line with the legal warranty of conformity (Royal Decree-Law 7/2021).
If a product shows a manufacturing defect, write to [email protected] with your order number and a photo of the defect: we will replace it or refund you. This warranty does not cover fit: if a part does not fit the frame model stated on its product page, contact us when it arrives and we will resolve it through our returns policy.
10. Contact
Questions about a return or refund? We are happy to help.
- Email: [email protected]
- Store operator: OPTIMEGO S.L. · Tax ID (CIF) B19700889 · Calle Lavadero de Tablas 11, 18002 Granada, Spain