Help center

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Help form

Fill the following gaps so that we can help you the best and fastest way possible.

Did you place an order? *

You will be able to find your order numer/ID on the order confirmation email. You can also find it on the orders area of your profile. It should be a 6 difit number 123456.

Can’t find what you’re looking for?

Older models

We only sell replacements for models that belong to Luxottica (owner of Ray-Ban and Oakley since 1999).
If you bought your glasses a long time ago, they probably belong to the previous manufacturer Bausch & Lomb, if that is the case, we don’t have any spare parts for your glasses.

Can’t find my model or a certain spare part / color

If you can’t find your model, there are a few reasons why:

  • Your model or some of its replacements have been discontinued. This means they are not made anymore.
  • Your model doesn’t have replaceable parts.
  • Your model is very new, and we have not uploaded it yet to the website.

Don’t know how to place an order?

Purchase process
  1. Look for your Ray-Ban / Oakley model through the search box on the menu.
    hc search
  2. Select the item that you need, glasses, lenses, arms or spare parts.
    hc find
  3. Select the size and color. Make sure both are selected.
    hc select
  4. Scroll down and add to cart.
    hc add
  5. Go to your basket and proceed to checkout.
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Once you are on the checkout you will have to fill the shipping details. Done!

We ship worldwide.

We are located in Spain, but we ship worldwide. Depending on the country the estimated delivery time may be different.

  • For European countries, the estimated time of arrival is 3 to 14 working days.
  • For North America: 7 to 14 working days.
  • For South American countries, the estimated time of arrival is 30-60 working days.
  • For Asian countries, the ETA is 14-30 working days.
  • For Oceania countries ETA is around 14-30 working days.

 

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Describe your problem here:

If you think we might be able to help you, or that the item that you are looking for could be uploaded, please let us know below.

Having problems? Describe your problem here:

Describe your problem here:



Click or drag a file to this area to upload.

Change Delivery Address:

If your order hasn’t been shipped yet, please contact us immediately, and we may be able to change the delivery address. Write the new delivery address below. We will inform you if we have been able to make the change.

 

Forgot to add something?

If your order hasn’t been shipped yet, please contact us immediately, and we may be able to add items. Write below what you want to add, and if we can do it, we’ll send you a payment link for the additional items.

Not sure if you’ve ordered the right product?

If you’re unsure if you’ve ordered the right product, please let us know by filling in the text field below. If your order hasn’t been shipped yet, we may be able to make changes. Describe your doubts, and our team of experts will get back to you as soon as possible.

Possible Solution:

If you haven’t received your order and want to check the shipping status, you should have received a confirmation email with the tracking information for your order. You can also check the order tracking in your profile. If you can’t find the shipping information, click the button below.

Order Tracking

Additional Comments:

Do the lenses have the logo?

Our compatible lenses do not carry the Ray-Ban / Oakley logo, since they are manufactured by our brand as aftermarket replacements, not by Ray-Ban or Oakley.

 

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If you haven’t received what you ordered, we need some information to assist you:

Please fill in all the necessary details based on your issue.

Photo of the label

Please attach a photo of the item’s label, if it has one. This helps us confirm the exact part and identify your issue faster.



Click or drag a file to this area to upload.

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Photograph of the Serial Number on Your Glasses Temples

This will help us identify the issue. There should be a serial number on the side of one of the temples of your glasses. Please upload a photo of the serial number as shown below. If the number has faded over time and is no longer visible, upload a photo of your glasses as well as a photo of the temples.



Click or drag a file to this area to upload.

hc arms

Photo of the package and its contents.

If you believe that any item from your order is missing, please attach a photo of the package you received with all the contents inside. Make sure to check inside the envelope, as something might be stuck inside.



Click or drag a file to this area to upload.

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Describe your issue

Return of an Order

Did you receive your order in the last 14 days? *
If your order was delivered in the last 14 calendar days, you can return it.

You need to return the merchandise to us, in its unopened packaging and in good condition. After we receive the package and verify that everything is in order, we will refund your order within the next 5/7 business days. Please be sure to include your name and order ID/number so that we can identify your package.

Include comments:

We’re sorry, the return period for your order has expired
What is the issue with your order? *

Describe your problem

Fill in all the necessary details based on your issue.

PHOTO OF THE LABEL

Please attach a photo of the item’s label, if it has one. This helps us confirm the exact part and process your return faster.



Click or drag a file to this area to upload.

hc replacement Ref

Photograph of the Serial Number on Your Glasses Temples

This will help us identify the issue. There should be a serial number on the side of one of the temples of your glasses. Please upload a photo of the serial number as shown below. If the number has faded over time and is no longer visible, upload a photo of your glasses as well as a photo of the temples.



Click or drag a file to this area to upload.

hc arms

The Serial Number Is Different:

If you’ve purchased a pair of compatible temples for your Ray-Ban or Oakley glasses, they will have a different serial number, as they are replacements manufactured by us. The same temples can work with different models and are manufactured with a generic serial number that works with all compatible models. This doesn’t mean the temples you’ve purchased are incorrect; it simply means the engraved serial number belongs to our compatible replacement part.

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How to Adjust Your Temples

If you’ve purchased a pair of temples and they are misaligned or bent, you can easily adjust them by following the instructions in the following video.

¿Qué tipo de varillas tienen sus gafas? *

Plastic Temples

If you’re experiencing difficulties when installing your plastic temples, this video can provide assistance.

Metal arms

If you’re having trouble installing your metal arms, this video can help you.

Flexible Temples

If you’re having trouble installing your flexible temples, this video can help you.

Describe your problem here:



Click or drag a file to this area to upload.

Check Your Order Status

You can check the status of your order at any time in your profile.

Do you believe the product you received is not brand-made?

Possible reasons:

  • You purchased a compatible product:If the item you bought is labeled as compatible, it means it’s from our brand, and we manufacture compatible lenses and arms.
  • Different serial number: If the item you bought has a different serial number, it may be because the generic serial number is different from the default one, but it’s the same item.
  • The product doesn’t fit: If the lenses or arms you bought don’t fit your glasses, it may be because you bought the wrong item. There is also a possibility that your glasses are counterfeit or that we made a mistake; in that case, please let us know.
Has it been 3 years since your purchase? *

We’re sorry, your product has no warranty

Product Warranty:

Every part is covered by a 3-year warranty from delivery against manufacturing defects. If you believe your product is defective and requires replacement or repair, please describe your issue below and attach any photos or videos that may assist us in identifying the problem.

Describe your problem here:



Click or drag a file to this area to upload.



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