We only sell replacements for models that belong to Luxottica (owner of Ray-Ban and Oakley since 1999). If you bought your glasses a long time ago, they probably belong to the previous manufacturer Bausch & Lomb, if that is the case, we don’t have any spare parts for your glasses.
If you can’t find your model, there are a few reasons why:
Once you're at checkout, fill in the shipping details. Done!
We are located in Spain, but we ship worldwide. Depending on the country the estimated delivery time may be different.
If you think we might be able to help you, or that the item that you are looking for could be uploaded, please let us know below.
If your order hasn’t been shipped yet, please contact us immediately, and we may be able to change the delivery address. Write the new delivery address below. We will inform you if we have been able to make the change.
If your order hasn’t been shipped yet, please contact us immediately, and we may be able to add items. Write below what you want to add, and if we can do it, we’ll send you a payment link for the additional items.
If you’re unsure if you’ve ordered the right product, please let us know by filling in the text field below. If your order hasn’t been shipped yet, we may be able to make changes. Describe your doubts, and our team of experts will get back to you as soon as possible.
If you haven’t received your order and want to check the shipping status, you should have received a confirmation email with the tracking information for your order. You can also check the order tracking in your profile. If you can’t find the shipping information, click the button below.
Track My Order
Do the lenses have the logo?"
No, the lenses do not have the Ray-Ban logo.
Do the lenses have the logo?
Please fill in all the necessary details based on your issue.
If you purchased original spare parts, most of the time they should come with a label as shown below. Please note that these images are for reference only, and yours may be slightly different.
This will help us identify the issue. There should be a serial number on the side of one of the temples of your glasses. Please upload a photo of the serial number as shown below. If the number has faded over time and is no longer visible, upload a photo of your glasses as well as a photo of the temples.
If you believe that any item from your order is missing, please attach a photo of the package you received with all the contents inside. Make sure to check inside the envelope, as something might be stuck inside.
You need to return the merchandise to us, in its original packaging and in good condition. After we receive the package and verify that everything is in order, we will refund your order within the next 5/7 business days. Please be sure to include your name and order ID/number so that we can identify your package.
Fill in all the necessary details based on your issue.
If you’ve purchased original replacements, most of the time they should come with a label as shown below. Please note that these images are for reference only, and yours may be slightly different.
If you’ve purchased a pair of original temples for your Ray-Ban or Oakley glasses, they will have a different serial number as they are replacements. The same temples can work with different models and are manufactured with a generic serial number that works with all compatible models. This doesn’t mean that the temples you’ve purchased are not original or not the same; it simply means that the engraved serial number belongs to an original replacement part.
If you’ve purchased a pair of temples and they are misaligned or bent, you can easily adjust them by following the instructions in the following video.
If you’re experiencing difficulties when installing your plastic temples, this video can provide assistance.
If you’re having trouble installing your metal arms, this video can help you.
If you’re having trouble installing your flexible temples, this video can help you.
You can check the status of your order at any time in your profile.
Possible reasons:
The legal warranty covers manufacturing defects presumed to exist at the time of delivery and manifesting within a period of two years. If you believe your product is defective and requires replacement or repair, please describe your issue below and attach any photos or videos that may assist us in identifying the problem.
